Frequently asked questions
What is Klegai?
Klegai is an app that allows you to share your wishlist, enabling someone else to pay for it, while keeping your personal address private.
How safe is Klegai?
Klegai is the safest wishlist out there. We aim to provide the best experience when you receive gifts, which is why we implement the following measures:
- Utilize modern software tools to detect fraud and assess every transaction's risk.
- Monitor suspicious activities, including processing volume, average order size, logins from new devices, or non-local IP addresses.
- Maintain a dedicated support team to address issues such as chargebacks, disputes, and delayed payouts. Additionally, we offer real-time customer support within our app.
You are in good hands.
How do gift cards work?
All gift cards are digital and are sent to the email associated with your Klegai account. You don't need a Stripe account for gift cards.
How long does it take for gift cards to arrive in my email?
Most gift cards arrive in less than 24 hours; however, some may take up to 2 days due to our security diligence.
How old do I have to be to use Klegai?
To sign up for an account, you need to be at least 18 years old. If necessary, we may ask you for proof of age.
What information is visible?
For wishlist owners: Buyers cannot see your private information, email or address.
For gift purchasers: Wishlist owners cannot see your payment information or email.
The only information visible is your profile with your wishlist.
What fees do you charge?
For the wishlist owner: always 0% fees.
For the gift purchaser: 10% fee.
How does Klegai work?
When someone buys something for you, you receive the money via Stripe.
Does Klegai show your address?
Klegai never requests your address; hence, the buyer of your wishlist will not be able to see your address, delivery name, or any other identifiable information.
Where is Klegai available?
Klegai is available only in the US.
How long will it take for me to get my gifts?
Payouts: First payout may require 7-14 days for payouts due to our payment processor's robust security protocols. However, some users report the first payout to be as fast as 2 days.
For every gift beyond the first, funds will be dispatched on the upcoming payout day, which takes place every two business days. It may take 2-5 business days for the funds to fully settle in your account.
How is Klegai different than Amazon Wishlist?
We are safer than Amazon: We protect you against chargebacks and scams. Some users state that purchasers can call up Amazon stores and request your address. On Klegai, your information remains confidential and secure.
We protect the buyer and recipients’ personal information.
We offer different brands.
Gifters do not need to create an account to buy something for you.
Can I make purchases for someone else anonymously?
Yes, you can. You don't need a Klegai account to buy someone else's wishlist, and your payment details are never shared with the recipient.
Can I cancel a product someone purchased for me?
Once a gift has been purchased, it cannot be canceled.
What are the returns and exchange policies?
Klegai is unable to process returns or exchanges as gifting is a final sale.
How can I contact you?
You can contact us at firstname.lastname@example.org.